Find the most frequently asked questions by our customers. If you can not find the answer to your question, please contact our customer service.


Orders are automatically canceled by our system after 7 days if we have not received proof of your payment.

If your order was canceled, you must restart the purchasing process from the beginning.

No, it is very important to take into account that we regularly change the names of beneficiaries, about every week. So you should always take the latest information sent to you by email.

There is no minimum or maximum. For orders above 1,000 EUR, we advise you to make a bank transfer to avoid significant costs.

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